The Telecom and Wireless Coordinator is responsible for administering, supporting and overseeing implementation and issue resolution of the company’s telecommunications and wireless infrastructure. This includes interacting with and directing service providers and suppliers, managing the invoicing and payment process, ensuring vendor accountability, and identifying cost savings opportunities by evaluating billing accuracy and negotiating savings opportunities.
Consult-to-hire or full-time opportunity.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Serve as primary point of contact for all customer communication related to telecom, cellular and wireless issues, requests and repairs.
Review existing data network, voice and wireless communications contracts and audit monthly bills for inaccuracy. Escalate discrepancies to telecom providers to obtain billing credits and follow through lifecycle until credit is obtained.
Deliver cost savings recommendations to IT Infrastructure & Operations Director.
Prepare and submit orders to various telecommunications providers for services and equipment. Ensure adherence to contract SLAs.
Coordinate and communicate telecom installation and change project schedules ensuring effective vendor performance. Escalate to internal management as needed.
Maintain and monitor 3rd party contracts, internal asset and warranty tracking, and telecom database with adds, moves and changes.
Activate, configure, support and maintain mobile devices: smartphones, cell phones, air cards, and other wireless devices.
Conduct periodic training sessions wireless services in individual and group settings as required.
Associate or bachelor degree and/or 4+ years equivalent work experience.
Minimum of two years’ experience with telecom vendor and account management, including researching technical issues and smartphone technical trouble resolution and escalation.
Minimum of two years’ experience in resolving customer needs and questions, interpreting and diagnostics, and wireless order fulfillment.
Excellent organization and prioritization skills. Ability to work well without direction.
Excellent oral, written, and interpersonal communication skills – effective two-way communications with customers, vendors, and internal staff using all/any communication methods.
Highly self-motivated and directed, with keen attention to detail and an ability to see patterns and trends.
Must have excellent follow through and a superior customer service record.